Return and Refund Policy

Last Updated: August 19, 2026

At LensRevive, we want you to be satisfied with your purchase. If you receive a defective, damaged, incorrect, or materially different product from what was advertised, you may be eligible for a return, replacement, or refund.

1. Eligibility for Returns

You may request a return or replacement if:

• The product arrived damaged or defective.

• You received the wrong product.

• The product is materially different from its description or advertised characteristics.

• The product is missing essential components included with the original purchase.

To be eligible, please contact us as soon as possible after receiving your order and provide your order number and clear photographs or videos showing the issue.

2. Non-Returnable Items

Returns may not be accepted for products that have been:

• Used, altered, damaged, or mishandled after delivery.

• Returned without the original packaging or included accessories, where applicable.

• Damaged due to improper use or failure to follow product instructions.

This does not affect your rights where the product is defective, deficient, spurious, or materially different from what was advertised or agreed upon.

3. Return Process

To request a return or replacement, contact us at:

Email: help@lensrevive.com

Please include:

• Your order number

• Name used when placing the order

• Description of the issue

• Photos or videos clearly showing the problem

Our support team will review your request and provide further instructions if the return is approved.

4. Return Shipping

If the return is due to a defective, damaged, incorrect, or materially misrepresented product, LensRevive will provide appropriate instructions regarding the return and shipping arrangements.

For returns arising from reasons not attributable to a product defect, damage, incorrect fulfillment, or other issue covered by applicable consumer law, return shipping arrangements may differ.

5. Refunds

Once an approved return has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will generally be issued to the original payment method used for the purchase. The time required for the refund to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

For Cash on Delivery orders, we may request appropriate bank or payment details where necessary to process an approved refund.

6. Replacement

Where appropriate, we may offer a replacement instead of a refund. Replacement availability will depend on product stock.

If the replacement is unavailable, an eligible refund may be provided.

7. Damaged or Incorrect Orders

Please inspect your order after delivery. If you receive a damaged, defective, or incorrect item, contact us promptly with supporting photographs or videos so that we can investigate and resolve the issue.

8. Order Cancellation

If you wish to cancel an order, contact us as soon as possible at help@lensrevive.com. Cancellation may not be possible once an order has been processed or dispatched.

Any cancellation and refund will be handled in accordance with applicable law and the circumstances of the order.

9. Refund Delays

If your refund has been approved but has not appeared in your account within the expected processing period, please contact us at help@lensrevive.com. We may request additional information to trace the transaction.

10. Consumer Rights

Nothing in this policy is intended to limit or exclude any rights or remedies available to consumers under applicable law. LensRevive will comply with applicable consumer protection and e-commerce requirements.

Indian e-commerce rules require sellers and e-commerce entities to provide clear information concerning returns, refunds, exchanges, warranties, delivery, and grievance redressal.

11. Contact Us

For return, replacement, refund, or order-related questions, please contact:

LensRevive
Email: help@lensrevive.com